- We provide a 7 Days refund policy on all Web Hosting packages with the following conditions:
- Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups).
- Domain Name services are not refundable.
- Refunds are not granted to accounts closed for TOS violations.
- Existing product upgrade or downgrade will not be refunded, user will be responsible for the action.
- Refunds are not granted on Domain Registration/Renewal/Transfer.
- If already have product and order new product then no refund policy work. Only 7 days credit back guarantee.
- No refund policy for: installation fee, VPS, dedicated servers, SSL certificates, Domain privacy, Domain names and licenses or custom software installs.
- No refund will be made if our team not found any issue in your hosting plan from our side.
- No refund will be made if your service(s) is suspended (due to Email Marketing/ Movie Website/ Email Abuse/ Misuse of our service/ Inappropriate/ Illegal/ Immoral/ Account Over-use) or terminated.
- Cancellation requests need to be submitted via the Client Area.
- Select My Services > Select the account to be canceled > Click on Request Cancellation. Cancellation requests via Support Ticket are not accepted.
Hosting Master provides free migration of accounts from the previous server to our server only up to 5 accounts per customer. Any further accounts are chargeable at ₹70 per account. This fee is not applicable if the customer has root access to the previous server to ease the migration process.